1. Why does Certiphi Screening® specialize in healthcare?
Certiphi Screening® was founded to exclusively serve the applicant screening needs of healthcare services firms. Because we understand the hiring objectives, challenges and ever-changing compliance landscape of healthcare, we have been able to cultivate a full suite of applicant screening services tailored to the unique needs in the industry. From expert researchers to industry specific searches, we provide a more focused and thorough view of an applicant’s past.
2. Do you have extended customer service hours?
Yes, Certiphi’s customer service desk is staffed from 8:00 a.m. to 10:00 p.m., ET, Monday-Friday, to accommodate a full range of client time zones. Our customer service associates are available via phone, fax and e-mail. We also provide a 24-hour emergency hotline for after-hours occupational health screening needs.
3. How do you ensure superior customer service?
Certiphi® prides itself on expert customer service support. The position of “customer service associate” is the highest attainable on our operations team, and all associates are promoted from within only after working in other operations departments, and demonstrating a thorough understanding of our policies and processes. This approach to customer services ensures our clients highly educated resources to resolve issues and inquiries.
4. Are you insured against the various risks faced by your company?
Yes, Certiphi® carries all the requisite commercial general liability, professional liability (errors and omissions), employers’ liability and worker compensation polices—all with AAA-rated insurance carriers.
5. Can your company provide services nationwide?
Yes, Certiphi® is a national firm with full capability to provide our services throughout the United States. In fact, we specialize in the development and execution of customized applicant screening programs for large national organizations.
6. Can your company provide services internationally?
Yes, Certiphi® routinely provides services throughout the world, covering the Americas, Eastern and Western Europe, Asia Pacific, Middle East and Australia.
7. Do you have a Web-based report management system?
Yes, the myCertiphi.com Web-based report management system is a secure, customizable interface employers can access anytime to order, track and view our background screening, occupational health screening and DOT compliance services. The system also provides management reporting capability, a full archive of screening reports and the latest industry news and research.
8. How do you secure and protect confidential client data?
We ensure the privacy and integrity of clients’ data and applicant screening information through comprehensive security measures in the areas of information technology and our physical locations. Our reporting system is available only to authorized, authenticated users, and all transmitted information is encrypted. Access to our physical locations is protected through iris scan biometric technology, badge access systems, video cameras, motion detectors, protective window film and 24/7/365 security monitoring.
9. Are you able to integrate your services with our HRMS system?
Yes, through HRMS Toolbox®, Certiphi’s customizable, open-architecture systems design methodology, we create no-cost customized integrations of our services with all of the leading applicant tracking systems and HRMS technologies.
10. Can you “score” the results of our screening against our company’s criteria?
Yes, through Certiphi’s Report Scoring System tool, you can develop objective hiring criteria that our system applies to each report as it is completed, and then delivers a “pass,” “review” or “fail” score based on report results.
11. What type of management reporting do you offer?
We offer virtually unlimited on-demand management reporting. Our Management Report Configurator tool allows you to create and run customized management reports 24/7 through the myCertiphi.com system. Reports can be generated using standard or custom criteria, and results can be exported into Microsoft Excel for convenient information sharing.
12. How do you ensure the quality of your services?
All Certiphi® services are carried out within the framework of our ISO 9001:20008 quality management-certified processes. This certification means our processes contain systematic quality controls to ensure your applicant screening program requirements are met in every service we provide.
13. Are your processes compliant with the Fair Credit Reporting Act (FCRA)?
Yes. Certiphi® is a consumer reporting agency (CRA), and we adhere to all requirements of the Fair Credit Reporting Act (FCRA) and any analogous state laws. The myCertiphi.com system provides a comprehensive informational module on the provisions of FCRA and overviews of recent changes at the federal and state levels.
14. Do you keep clients updated on changes in laws and regulations?
Yes. The myHome section of our Web site contains full-service, regularly updated informational modules on pertinent applicant screening laws and regulations, including the Fair Credit Reporting Act (FCRA), occupational health screening, workplace violence and negligent hiring, as well as frequently asked questions and current industry and company news.